Hinoki Cypress Manhattan Bonsai Collection
Manhattan Bonsai
Terms and Conditions!
The following is the terms and conditions of the agreement between Manhattan Bonsai (“Company”) and the buyer (“Buyer”) of goods or services through the Company’s website (www.manhattanbonsai.com). If you do not agree to these terms, please do not use this site.
- Payment methods we accept?
- How does the shopping cart work?
- Can I ship my order to a different address?
- Is it safe to order online?
- What is Manhattan Bonsai return policy?
- How long will it take to receive my order?
- How are shipping charges calculated and what do I do if a package arrives damaged?
- What is our Privacy Policy?
Q: How does the shopping cart work?
A: Simply browse our catalog and click “Add to Cart” on any item you’d like to purchase. When you’re ready, go to your cart to review your items and proceed to checkout. At checkout, you’ll enter your shipping and payment information to complete your order. You will receive a confirmation once your order is successfully placed.
Q: Can I ship my order to a different address?
A: Yes! When you place your order and come to the Check Out screen, just click on ‘Ship to a Different Address’ and add the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
Q: Is it safe to order online?
A: Yes. Our website uses secure encryption to protect your personal and payment information. Payments are processed through a trusted payment provider, and we do not store your credit card details on our website.
Q: What is Manhattan Bonsai return policy?
A: Manhattan Bonsai reserves the right to apply a 25% restocking fee on orders that are canceled after being packed, refused upon delivery, or returned. For orders that have already shipped, the customer is responsible for all shipping charges in addition to the 25% restocking fee. Return requests must be made within 5 business days of receiving your order. Please note that all sales of bonsai trees and pre-bonsai trees are final.
Q: How long will it take to receive my order?
A: Shipment of trees are shipped on Monday and Tuesday ONLY via Second Day Air or Next Day Air. All other items may be shipped anytime. The standard shipping times for orders shipped ground is 3 to 5 days If you still have further questions about your order, contact Customer Service at 914 720-3656.
Q: How are the shipping charges calculated and what do I do if the package arrives damaged?
A: Shipping charges vary according to Size, Weight and Destinations. All charges are calculated by UPS. We are not responsible for damage after delivering the order to the carrier (UPS). Our orders are packed carefully but occasionally the pottery arrives broken. If that happens, keep the packaging material and notify both UPS (1.800.PICK.UPS / 800.742.5877) and our customer service department of the damage immediately. UPS may choose to pickup the damaged goods for return to us. Once notified by you, UPS will contact our office and we will complete the claim. Failure to notify both UPS and Manhattan Bonsai may nullify your claim.
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Q: What is our privacy policy?
A: Manhattan Bonsai respects your privacy. We collect only the information needed to process your order, such as your name, address, email, and payment details. Payment information is processed securely through our payment provider and is not stored on our website. We do not sell or share your personal information with third parties, except as necessary to complete your order (such as payment processors and shipping carriers). Your information is used solely to fulfill orders, provide customer support, and improve your experience on our website. If you have any questions about your data, please contact us at [email protected]
We specialize with the Hard to Find and Top Quality trees available.
When you order Bonsai's on our website, you will receive the actual tree that you are seeing.
Visit us often as we're continually adding new Bonsai trees, Tokoname and Houtoku pottery and supplies.
If you do not see what you are looking for please contact us and we will find it for you.
We have Rooter Pots, Superthrive, Mica pots and Bonsai Soil for sale.
Take a workshop and learn the true art of bonsai.
